POLICIES AND WARRANTIES
If a product arrives damaged, Full Spectrum Solutions, Inc. will replace
the product at no cost to the customer. Please email
and include your name, invoice number, product description and the
nature of the damage. Within 48 business hours you will receive a
response with detailed information on how the damage issue will be
resolved. You have 7 days from receipt of product to file a damage
claim. Please file all claims as soon as possible and make sure you
keep all packaging material.
ORDER CANCELLATION POLICY:
Generally, all orders are processed (packaged and prepared to ship) as soon as they are received.
You may cancel your FSS order at any time before it is processed and receive a full refund without penalty.
Processing times vary depending on sales volume and therefore there is no standard or guaranteed time period within which an order may be cancelled.
Any orders cancelled after processing and before shipment are subject to a 10% order cancellation fee.
If you wish to cancel your order you must notify us as soon as possible.
Orders may not be cancelled pursuant to this provision after they have been shipped.
After an order has been shipped it is subject to the terms and conditions of the FSS return policy.
returns must be pre-approved by our return department and returned
within the return policy guidelines in the original packaging. The
assigned RMA number must be printed clearly on the package.
Merchandise must be received undamaged. It is the responsibility of
the purchaser to insure the package contents and use a traceable
carrier. To obtain an RMA number, email
You will receive a response within 48 business hours with detailed
information regarding the return. Items purchased using in-house
credit may not be returned for a refund.
all 96" lamp products, Special orders or International orders
(this includes anywhere outside the 50 U.S. states—Canada, Puerto
We do not
allow returns on these orders.
You cannot return damaged products for a refund. Damaged items will
be replaced. If there is a warranty claim on these items we only
offer an in-house credit or refund. If you want products
replaced, the customer will be responsible for all shipping charges
to reship product.
Ultralux™ & Paralite™ Task Lamps & Light Therapy
These items must be returned within 60 days of original purchase. We will
refund 100% of the product purchase price, less shipping and
handling. Items purchased using in-house credit may not be returned.
BlueMax™ SunRise Combo: If one item from the combo is
returned, credit is less the full price of the item kept.
Bulbs, Fluorescent Tubes, & Electrical Components:
items must be returned within 30 days of original purchase. We will refund 100% of the product purchase price, less shipping and handling. Return shipping is the responsibility of the customer. Merchandise must be received undamaged and in the original packaging. Items purchased using in-house credit may not be returned for a refund.
Fixtures & High Bay Fixtures:
items must be returned within 14 days of original purchase. Original shipping is non-refundable. A
re-stocking fee of 25% is charged on all fixture returns and
credit will be given when merchandise is received undamaged. If
merchandise is not returned in the original packaging damage will
occur to the products. Orders over $2000.00 cannot be returned for a
products cannot be returned for a refund. Full Spectrum
Solutions, Inc. will replace damaged or defective items without
charge to the customer.
CLAIMS & RETURNS:
Warranty claims within 60 days from the invoice date are handled at no cost to the customer. Warranty claims within the first 60 days of purchase are shipped using the same shipping method that was used for the original order. After 60 days shipping to and from Full Spectrum Solutions, Inc. is the responsibility of the customer. Warranty items must be shipped in the original packaging material. Our warranty covers any defects with exception of structural damage and use of the product for any purpose other than its intended use. Please see product brochures and web site specifications for specific use of these products. Warranty items cannot be returned for a refund, but will be repaired or replaced at Full Spectrum Solutions discretion. If product is replaced; warranty coverage is from original invoice date; not the replacement date. Warranty is available solely to the original purchaser and for products purchased directly from Full Spectrum Solutions, Inc. If Full Spectrum Solutions, Inc. product is purchased from an authorized distributor; the distributor will handle your warranty. For warranty claim; email
firstname.lastname@example.org; include your name, invoice number, product description and a description of the inquiry. You will receive a response within 48 business hours with detailed information on how the warranty issue will be resolved.
I - Lifetime on unit and two years on bulbs
II - Lifetime on unit and two years on bulbs
70w Desk & Floor Lamps - Lifetime on unit and one year on
55w Desk & Floor Lamps - Two years on unit and one year on
and Work Station Lamps:
Brand Task Lamps - One Year on unit and one year on bulbs
Brand Task Lamps - Two Years on unit and one year on bulbs
42w Desk & Floor Lamps - Two Years on unit and one year on
Berkeley Lamp II:
Lamp II - Three Years on unit and two years on bulbs
Torchiere Lamps - Two Years on unit (as of 4/21/04) and one year on
™Torchiere Lamps (58w) - Two Years on unit and one year on bulbs
Torchiere Lamps (70w) - Two Years on unit and two years on bulbs
and BlueMax Brand Fluorescent Tubes and Compact Fluorescent:
5900 and Maxum 5000 Series Lamps - Two years
Compact Fluorescent - One year (these lamps cannot be used with
Compact Fluorescent - Two years (these lamps cannot be used with
Brand Lamps - 120 days
Brand simulator - One year on simulator, 120 days on bulbs
Brand simulator - 6 months on simulator, call 877-311-3296, 120
days on bulbs, call FSS
Sunrise System Simulator Models 100, 200, 250 - One year
on simulator, 120 days on bulbs
Sunrise System Simulator Model 320 - One year
Brand Combination ballasts - 5 years
Brand WH series ballasts - 5 years
Brand High Bay Fixtures - 25 years on fixture, five years on
ballast and two years on tubes
Spectrum Solutions, Inc. makes no other warranty, expressed or
implied, and makes no warranty of merchantability or fitness for any
particular purpose. We make no medical claims as to the use of the
Paralite or UltraLux products and advise the purchaser to consult a
medical professional as to the specific use of these products.