ORDER CANCELLATION POLICY: :

Generally, all orders are processed (packaged and prepared to ship) as soon as they are received. You may cancel your FSS order at any time before it is processed and receive a full refund without penalty. Processing times vary depending on sales volume and therefore there is no standard or guaranteed time period within which an order may be cancelled. Any orders cancelled after processing and before shipment are subject to a 10% order cancellation fee. If you wish to cancel your order you must notify us as soon as possible. Orders may not be cancelled pursuant to this provision after they have been shipped. After an order has been shipped it is subject to the terms and conditions of the FSS return policy.

RETURNING PRODUCTS:

All returns must be pre-approved by our return department and returned within the return policy guidelines in the original packaging. The assigned RMA number must be printed clearly on the package. Merchandise must be received undamaged. It is the responsibility of the purchaser to insure the package contents and use a traceable carrier. To obtain an RMA number, email warranty@fullspectrumsolutions.com. You will receive a response within 48 business hours with detailed information regarding the return. Items purchased using in-house credit may not be returned for a refund.

NOTE: On all 96" lamp products, Special orders or International orders (this includes anywhere outside the 50 U.S. states—Canada, Puerto Rico, etc.):   We do not allow returns on these orders.  You cannot return damaged products for a refund. Damaged items will be replaced. If there is a warranty claim on these items we only offer an in-house credit or refund.  If you want products replaced, the customer will be responsible for all shipping charges to reship product.

BlueMax™, Ultralux™ & Paralite™ Task Lamps & Light Therapy Products:

These items must be returned within 60 days of original purchase. We will refund 100% of the product purchase price, less shipping and handling. Items purchased using in-house credit may not be returned. BlueMax™ SunRise Combo: If one item from the combo is returned, credit is less the full price of the item kept.

Light Bulbs, Fluorescent Tubes, & Electrical Components:

These items must be returned within 30 days of original purchase. A re-stocking fee of 20% with a minimum of $10.00 is charged on all light bulb returns and credit will be given when merchandise is received undamaged. Re-stocking fees are waived if exchanging product and/or taking an in-house credit. Items purchased using in-house credit may not be returned for a refund.

Commercial Fixtures & High Bay Fixtures:

These items must be returned within 14 days of original purchase. A re-stocking fee of 25% is charged on all fixture returns and credit will be given when merchandise is received undamaged. If merchandise is not returned in the original packaging damage will occur to the products. Orders over $2000.00 cannot be returned for a refund.

Damaged Products: Damaged products cannot be returned for a refund. Full Spectrum Solutions, Inc. will replace damaged or defective items without charge to the customer.

WARRANTY CLAIMS & RETURNS:

Warranty claims within 60 days from the invoice date are handled at no cost to the customer. After 60 days we must receive all warranted products and or parts shipped pre-paid by the customer. It is the responsibility of the purchaser to insure the package contents and return it in the original packaging. Our warranty covers any defects with exception to structural damage and use of the product for any purpose other than its intended use. Please note product brochures and web site specifications for specific use of these products. Warranty items are not returnable for credit, but will be replaced or repaired at the supplier’s option. If an item is replaced, the product is still under warranty from the original invoice date and not the replacement date. Warranty is only available to original purchaser and for products purchased directly from Full Spectrum Solutions, Inc. or an authorized distributor. Please make your claim by emailing warranty@fullspectrumsolutions.com and include your name, invoice number, product description and a description of the inquiry. You will receive a response within 48 business hours with detailed information on how the warranty will be honored.

WARRANTY TERMS:

Light Therapy Units:

UltraLux™ I - Lifetime on unit and two years on bulbs

UltraLux™ II - Lifetime on unit and two years on bulbs

BlueMax™ 70w Desk & Floor Lamps - Lifetime on unit and one year on bulbs

UltraLux™ 55w Desk & Floor Lamps - Two years on unit and one year on bulbs

Task and Work Station Lamps:

ParaLite™ Brand Task Lamps - One Year on unit and one year on bulbs

Ultralux™ Brand Task Lamps - Two Years on unit and one year on bulbs

BlueMax™ 42w Desk & Floor Lamps - Two Years on unit and one year on bulbs

Berkeley Lamp II:

Berkeley Lamp II - Three Years on unit and two years on bulbs

Torchiere Floor Lamps:

ParaLite™ Torchiere Lamps - Two Years on unit (as of 4/21/04) and one year on bulbs

UltraLux ™Torchiere Lamps (58w) - Two Years on unit and one year on bulbs

UltraLux™ Torchiere Lamps (70w) - Two Years on unit and two years on bulbs

ParaLite and BlueMax Brand Fluorescent Tubes and Compact Fluorescent:

Spectra 5900 and Maxum 5000 Series Lamps - Two years

ParaLite™ Compact Fluorescent - One year (these lamps cannot be used with dimmers)

BlueMax™ Compact Fluorescent - Two years (these lamps cannot be used with dimmers)

Incandescent Bulbs:

NeoLite Brand Lamps - 120 days

Dawn Simulators:

UltraLux™ Brand simulator - One year on simulator, 120 days on bulbs

SunRizr Brand simulator - 6 months on simulator, call 877-311-3296, 120 days on bulbs, call FSS

BlueMax™ Sunrise System Simulator Models 100, 200, 250 - One year on simulator, 120 days on bulbs

BlueMax™ Sunrise System Simulator Model 320 - One year on simulator

Electronic Ballasts:

UltraLux™ Brand Combination ballasts - 5 years

UltraLux™ Brand WH series ballasts - 5 years

High Bay Fixtures:

UltraLux™ Brand High Bay Fixtures - 25 years on fixture, five years on ballast and two years on tubes

Full Spectrum Solutions, Inc. makes no other warranty, expressed or implied, and makes no warranty of merchantability or fitness for any particular purpose. We make no medical claims as to the use of the Paralite or UltraLux products and advise the purchaser to consult a medical professional as to the specific use of these products.